Peer training is a win-win. New employees learn from someone who knows the position inside and out, while existing employees develop mentoring skil...

Managing customer care successfully requires more than providing phones and people to answer them. Today, customers expect instant support—whether ...

You’ve managed teams before—but never in a remote environment. What can you do to set your employees—and yourself—up for success? Will your go-to s...

Anyone can set an ambitious goal, but how many of us actually end up achieving it? All too often, when we embark on a seemingly smooth course, it t...

Feedback is essential for growth. It helps us understand the impact we’re making in the workplace, how others see us, and how we can improve.  But ...

Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products an...

Excel and spreadsheets are essential tools in today’s data-driven world, enabling users to organize, analyze, and visualize information efficiently...